Refund policy

At Nicky Enterprises, we want you to be satisfied with your purchase. Please read the following policy carefully before placing an order.

1. Return & Exchange Eligibility

We offer exchange on select products within 7 days of delivery, subject to product availability.

To be eligible for an exchange:

  • The request must be raised within 7 days of delivery.
  • The product must be unused and unworn.
  • All original tags and labels must remain attached.
  • The product must be in its original condition and packaging.
  • The product must not have been washed, altered, damaged, or used.

2. Non-Returnable Products

For hygiene and safety reasons, lingerie and intimate wear are not eligible for return or exchange.

Products that have been worn, washed, altered, damaged, or returned without their original tags may also be refused.

3. Exchange Process

To request an exchange, please contact our customer support team within 7 days of receiving your order.

Email: nickyenterprises@gmail.com
Phone: 9967471115

Please provide your order number, product details, and reason for the exchange.

Our team will review your request and provide further instructions.

4. Size Exchange

If you have selected the wrong size, an exchange may be available subject to:

  • Product availability
  • The product being unused and unworn
  • Original tags being intact
  • The request being made within 7 days of delivery

If the requested size is unavailable, our support team will guide you regarding the available options.

5. Damaged or Incorrect Product

If you receive a damaged, defective, or incorrect product, please contact us as soon as possible after delivery.

We may request photographs or other information to verify the issue before approving an exchange or other resolution.

6. Refunds

We currently provide exchanges on eligible products rather than refunds.

If an approved refund is applicable due to an issue with your order, the refund will be processed using the original payment method, subject to the applicable payment provider's processing timelines.

Cash-on-delivery orders: Any approved refund for a COD order may require additional details from the customer to process the refund.

7. Shipping Charges

Shipping charges, where applicable, may not be refundable.

For approved exchanges due to a damaged, defective, or incorrect product, our customer support team will provide the applicable return/exchange instructions.

8. Cancellation

If you wish to cancel an order, please contact us as soon as possible. Cancellation requests cannot be guaranteed once an order has been processed or dispatched.

9. Contact Us

For any return, exchange, or refund-related questions:

Nicky Enterprises
Email: nickyenterprises@gmail.com
Phone: 9967471115
Address: 331/332 Milan Mall, Milan Subway, Santacruz West, Mumbai – 400054, Maharashtra, India